Frequently Asked Questions
Everything you need to know about shopping with Twinkles.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Once shipped, standard delivery takes 3-5 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
Twinkles accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to follow your package in real-time.
Are your clothing items true to size?
Most of our pieces follow standard US sizing. We recommend checking the detailed size guide on each product page for specific measurements and fit notes.
Do you offer international shipping?
Yes, Twinkles ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.